![]() With this online customer support platform, they are able to be short with customers, and they can easily deny claims and cut customers off without any further explanation. They don’t want their representatives being able to empathize with the customers which will behoove the representatives to help customers and intervene. This is all strategic as they want to take all human interaction and human feeling out of the equation. Instead, you have to submit your inquiries online, and they respond via email. I also find it interesting that FashionNova no longer has a customer service line customers can call to speak directly to representatives. The fact that they will not help me is very disgraceful and disgusting because I have been a very loyal customer to this company for years I have spent thousands of dollars with FashionNova, and you would think they would value me as a loyal customer and do something to rectify this mishap. I did those things, and no one has seen my package. Additionally, they told me to check with my apartment office staff as well as neighbors. I reached out to FashionNova to inform them of my missing package, and they responded by saying their investigation illustrated it was delivered and that they will not do anything to help me. I ordered merchandise totaling $516, and my tracking stated my package was delivered on November 4, 2021. But, I just needed afterpay to know as I make my payments I never got this package. I mean tremendously if someone could or would. Although, it would be greatly appreciated. I admit, I have read reviews about afterpay as well since all this where people state afterpay wont offer much help either. Their suggestion is to file a police report so that this does not happen again in the future. I cannot ever see myself patronizing this type of company again. All they would offer is store credit and that is for maybe half of their items they sell. Even if I magically were to get the items in front of me, apparently they offer no refunds whatsoever. I have NEVER in all my life heard of such policies as theirs. However, I am a real shopper!! I mean I know many ladies probably are!! But, if it could be my job Id do it all day. In retrospect, I as a consumer should have been more diligent to research their strict iron clad policies. Im just completely traumatized by spending that much with them just to have them send the same consistent unchanged automatic reply. Via phone all they could say was it was status marked delivered on side door.īut whose side door is the question? Cus it wasnt mine. Like is there a photo? Sometimes carriers do that. I asked if they could possibly dig deeper with the carrier. It was the finality of it all by fashion nova. Its not that I cant comprehend if the packages were stolen even though I honestly dont think thats the case. Reached out to my neighbors because I know the process. The day that my order said arrived, I went to my porch maybe ten minutes later… And NOTHING. I was excited so I was tracking the package thru both fashion nova & ups simultaneously. ![]() The thing is, ive never shopped w them before. As soon as I ordered, I had buyers remorse because I didnt know all that. Ive read about their unreasonable strict return policy. They stopped responding or they just send an automatic response that is non negotiable. Ive read terrible reviews on many people having issues with them. Fashion Nova holds itself strong that they are not liable. Ive reached out I think every day since then. ![]() I Waited three days before reaching out to them to notify them due to knowing other normal merchant routine steps when packages go missing. You can claim a full refund if not satisfied with the quality of the merchandise. For more information or queries on payment, refund, cancellation, shipping, or others reach the Fashion Nova customer service. As for returns, buyers enjoy a 30 day return policy. ![]() While within US, there is a flat shipping rate, the rates for international orders depend on the destination. Buyers can also opt for expedited or overnight shipping via FedEx. Most orders are shipped within 2 working days. Products can be purchased online using MasterCard, Visa, American Express, PayPal, Discover and Amazon Payments. On each product listing, you have details of price, colors and sizes available. Products that can be shopped online include dresses, jeans, shoes, tops, bodysuits, sweaters, jackets, pants, lingerie, shorts, skirts, leggings, pants, skirts, swimwear, sunglasses, among others. There are five retail locations in Southern California. Fashion Nova sells items online as well as through brick and mortar stores. It was founded in the year 2010 and is headquartered in Los Angeles, California. About Fashion Nova Fashion Nova is a retailer of apparel and fashion accessories.
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